Terms and Conditions

Terms and Conditions

Holiday in Med's Terms & Conditions

Please you  should read these Terms & Conditions carefully as you are deemed to have accepted them by making a reservation.

We set out below all the Terms and conditions  which apply to bookings which you ask us, Ozdumanlar Ltd. ("Holiday in Med"), registered in Atatürk street No:31 Oludeniz / Fethiye / Muğla / Turkey and member of Association of Turkish Travel Agencies (TURSAB Licence no: 2345).

These Terms and Conditions apply to bookings of Hotel, Package Holiday, Airport Transfer, Tour and Charter Yacht.

You should also note that there are 4 different categories of Terms and Conditions. 

The first is A - Agency Terms set out immediately below,

The second is B - Terms as applicable to the sale of Packages,

The third is C - General Terms and Conditions

 

A- Agency Terms – Applicable for all bookings

1.         When processing your booking we will arrange for you to enter into a contract with the provider of the travel related service including local tour companies, hotels, accommodation providers, airport transfer and charter yacht companies.

2.         In completing your booking with us you are accepting our Agency Terms, The General Terms and the Booking Conditions.

3.         You may decide to make one or more booking with us at the same time. Please note that, irrespective of the various products you book, for example a flight booking or a hotel booking, each booking is a separate booking and your bookings, even though they may be linked to the same dates of travel, do not constitute a package as defined in the Package Holidays.

4.         The choice of search path through the website has no impact on the availability or pricing of product.

5.         Your booking is not confirmed until you receive a booking confirmation.

6.         All bookings are purchased individually at their own individual price. The price charged in total for several bookings will always equal the simple sum of the prices charged for each individual booking.

7.       For the avoidance of doubt, Ozdumanlar Ltd. operates a website www.holidayinmed.com  and has a call centre. All bookings are subject to these Terms and conditions, regardless of whether they are booked through the call centre or the website.

8.       In addition to the General Terms which follow below, after them there are particular terms which apply to very specific types of travel Arrangements which you may wish to book through us.

B- Terms Applicable to the Sale of Packages

1.         We will accept responsibility for the Package Holiday Arrangements we agree to provide or arrange for you as an “organiser”. Subject to these Terms and conditions, if we or our suppliers negligently perform or arrange the services which we are obliged to provide for you under our contract with you, as set out on your confirmation invoice, we will pay you reasonable compensation. The level of such compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these Terms and Conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

2.         Your booking is not confirmed until you receive a booking confirmation.

3.         In completing your booking with us you are accepting our Terms applicable to the sale of Packages and the General Terms.

4.         Once your booking is confirmed you have entered into a legally binding contract with us for the Arrangements.

C- General Terms and Conditions

1.      Low Prices Guaranteed

Holiday in Med  promises you the absolutely low prices available - each and every time.

2.      Booking details

If booking online you are responsible for ensuring booking details are correctly entered. If booking via the call centre all booking details will be read back to you, once you have confirmed these details we will proceed to confirm the booking with the Travel Provider.  Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors within two days of receipt of your documents by contacting our Customer Support department. Please note that we will not accept any responsibility for incorrect information if we are not informed within this time frame. Any changes to these details will incur the amendment fees stated below in addition to any charges applied by the Travel Provider. Please ensure that the names given are the same as in the relevant passport.

The booking information that you provide to us will be passed on only to the relevant Travel Providers of your travel Arrangements or other persons necessary for the provision of your travel Arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. If we were not authorised to pass this information to the relevant Travel Providers, we would be unable to arrange your booking. In making this booking, you consent to this information being passed on to the relevant parties.

3.       Payment

You will be required to pay a deposit or make full payment at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the Travel Provider and you will be liable for any cancellation fees as set out in this agreement.

3.1 - All Bookings

It is important that you understand that payment at the time you are making your booking does not in itself mean that your booking is confirmed. Your booking is only confirmed when we send you our email confirmation of booking. Because we are making live reservations with travel providers we have to have the security that we have appropriate payment from you and hence your initial payment to us is your authority to us to confirm your booking with the travel provider. If unexpectedly in the short time between your payment and us seeking to confirm your booking with the travel provider the travel product has become unavailable and we cannot obtain an alternative acceptable to you, you will of course receive a complete refund of the money you have paid for that product. You must also understand that this refund will only apply to the product which is unavailable and any other bookings will not be affected, that is, you will be committed to any other products which were booked for travel at the same time.

4.       Insurance

Many Travel Providers require you to take out travel insurance as a condition of booking with them as detailed in their Booking Conditions. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. Failure to disclose relevant information will affect your insurance.

5.       Airport Transfers

Our airport transfer providers may provide a ‘taxi’ transfer with either a taxi, private van, or minibus type vehicle. If you have any specific requirements that may result from this, for example if you are taking golf clubs, wheelchair, a bicycle or need a wheeelchair, booster, baby seat on a transfer. Please advise us at least 48 hours before departure or during booking process.

5.1         We will accept responsibility for the Airport Transfer Arrangements we agree to provide or arrange for you as an “organiser”. Subject to these Terms and conditions, if we or our suppliers negligently perform or arrange the services which we are obliged to provide for you under our contract with you and we will pay you reasonable compensation. The level of such compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these Terms and Conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

5.2         Your booking is not confirmed until you receive a booking confirmation.

5.3         In completing your booking with us you are accepting our Terms applicable to the Airport Transfers and the General Terms.

5.4         Changes or cancelations are free of charges up to 48 hours before the airport transfer.

5.5         Once your booking is confirmed you have entered into a legally binding contract with us for the Arrangements.

6.       Tours (Excursions, Package Tours, Activities, Boat Trips and Private Tours)

6.1         We will accept responsibility for the Tours (Excursions, Activities, Boat Trips and Private Tours) Arrangements we agree to provide or arrange for you as an “organiser”. Subject to these Terms and conditions, if we or our suppliers negligently perform or arrange the services which we are obliged to provide for you under our contract with you and we will pay you reasonable compensation. The level of such compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these Terms and Conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

6.2         Your booking is not confirmed until you receive a booking confirmation.

6.3         In completing your booking with us you are accepting our Terms applicable to the Tours (Excursions, Package Tours, Activities, Boat Trips and Private Tours) and the General Terms.

6.4         Changes or cancelations are free of charges up to 48 hours before the Tours (Excursions, Package Tours, Activities, Boat Trips and Private Tours)

6.5         Once your booking is confirmed you have entered into a legally binding contract with us for the Arrangements.

7.       Charter Yacht

7.1         We will accept responsibility for the Charter Yacht Arrangements we agree to provide or arrange for you as an “organiser”. Subject to these Terms and conditions, if we or our suppliers negligently perform or arrange the services which we are obliged to provide for you under our contract with you and we will pay you reasonable compensation. The level of such compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these Terms and Conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

7.2         Your booking is not confirmed until you receive a booking confirmation.

7.3         In completing your booking with us you are accepting our Terms applicable to the Charter Yacht and the General Terms.

7.4         Changes or cancelations are free of charge and possible up to 2 weeks before the arrival date for Charter Yacht.

7.5         Once your booking is confirmed you have entered into a legally binding contract with us for the Arrangements.

7.6         Cancelations Periods 

               a-  Cancelations done 60 days or earlier before the check-in date  to yacht, refund be payed to you after charging 20% of the total amount from down payment.

               b-  Cancelations done between 59 and 15 days earlier before the check-in date to yacht, refund will be done to you after charging 40% of the total amount from down payment.

               c-   Cancelations done 15 days earlier before the check-in date to yacht, full amount of service will be charged. You can do your payment with bank transfer.

 

8.       Passports, Visas and Health

Your specific passport and visa requirements, and other immigration requirements, are your responsibility and you should confirm these with the relevant embassies and / or consulates. Neither we, nor the Travel Provider, accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date.

9.       Final Travel Arrangements

Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport.

10.    Alterations by your Travel Provider

10.1  Accommodation 

Sometimes your accommodation provider may need to make a change. If you have already booked we will let you know as soon as we can, if there is time before your departure.

Most changes are minor. Occasionally the travel provider needs to make a major change, a major change would include a change of hotel due to hotel closure or overbooking; a pricing error. This list is not exhaustive and there may be other examples of a major change. Change of accommodation to another of the same or higher standard does not constitute being a major change.

In the unlikely event that the travel provider has to make a major change or alteration to your booking, they will offer you :

a)    the option of accepting the change;

b)    purchasing alternative Arrangements of a similar standard to those originally booked if available (if the alternative is less expensive than the original Arrangements the difference will be refunded to you, but if more expensive you will be asked to pay the difference); or

c)    if we are unable to offer you a suitable alternative cancelling the booking and receiving a full refund of all monies paid to us in connection with the impacted booking.

Please note that unless sold as a Package Holiday  each travel component is a separate booking and a change impacting on one component does not have any impact on any other component you have booked through us which remains valid.

10.2 In respect of Package Holidays only

If we have to make a significant change or cancel after the date you have to pay the balance of the cost of your Arrangements, we will (as a minimum where compensation is due), subject to the following exceptions pay you the compensation payments set out in the table below depending on the circumstances and when the significant change or cancellation is notified to you and provided we have received full payment. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care or where we cancel more than 8 weeks before departure because an insufficient number of people have booked your chosen Arrangements.

Period before departure a significant change or cancellation is notified to you 

Compensation per person (excluding infants) 

14 days or more 

Nil

14 days or less 

£20

In relation to Package Holidays only, if we become unable to provide a significant proportion of the services that you have booked with us after you have departed, we will make alternative Arrangements for you at no extra charge and, if appropriate in all the circumstances, will pay you reasonable compensation.

No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these Terms and conditions entitling us to cancel (such as paying on time) or where any change is a minor one.

Very rarely, we may be forced by “force majeure” (see clause 10.3) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds, pay you any compensation or meet any costs or expenses you incur as a result.

10.3  General and Force Majeure

We do not accept responsibility for any expenses or costs incurred by you as a result of the change and we do not accept responsibility for changes or cancellations that are due to unusual or unforeseeable circumstances beyond our control. These can include war or threat of war, riot, civil strife, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, governmental action or accommodation ceasing to be available.

Unless the Arrangement is a Package Holiday all bookings made, even if arranged at the same time, are separate and independent bookings. Where your Travel Provider initiates a change or cancellation to a booking, your ability to cancel or change any other bookings is not affected. For example, if your accommodation booking is changed or cancelled by your Travel Provider, the Booking Conditions of your flight booking (including cancellation charges) will still apply, and vice versa.

11.     Website Accuracy

We endeavour to ensure that the details of all products, including prices, displayed on our websites are accurate. However, given the high volume of hotels and other products offered it is inevitable that, in exceptional cases, mistakes will arise. We cannot accept liability for these errors. This is because the information which you are shown is being transmitted effectively live from the relevant travel provider’s IT system.

Notwithstanding the above, in cases where details other than price are materially incorrect we will offer you the choice of continuing with your booking or cancelling with a full refund of money paid on that booking only.

Where inaccuracies relate to the understatement of the price of a specific product you will be offered either a full refund of money paid on that booking only or the opportunity to maintain that booking on receipt of the additional payment which is necessary.

12.     Complaints

We pride ourselves on delivering the highest standard of customer service but if you have any dissatisfaction regarding your travel Arrangements they should be reported to the relevant Travel Provider or their local supplier or agent immediately.

If the Travel Provider is unable to resolve your concern please contact our customer services team who will try to assist you.

If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances.

If you wish to also make a formal complaint upon your return home then these should addressed in writing to Customer Relations at Ozdumanlar Ltd. (Holiday in Med), alternatively please call our Customer Support Department who will then email you a link to our complaints form..

13.     Limitation of Liability

For the avoidance of doubt, except in respect of Package Holidays, your booking is directly with the Travel Provider. Other than where we are negligent in the provision of our services to you, Holiday in Med accepts no liability or responsibility for any complaint, loss, damage, expense or other claim in respect of any aspect of your bookings or travel Arrangements in respect of non-Package Holiday bookings.

Specifically, for all non-Package Holiday bookings, we will not be liable for any act or omission by any person not employed directly by us or under our immediate control and whilst we have chosen our Travel Providers with care we have no control over our Travel Providers and so cannot be held responsible for any action or omission of our Travel Providers or their servants, agents or employees.

In respect of all bookings we cannot be held responsible for any loss, damage or expense incurred or suffered by you which results from strike, civil commotion, fire, flood, war, threat of war, terrorist activity, national or nuclear disaster, late delivery, adverse weather conditions any act of God and / or any other event which is outside of our reasonable control.

In no circumstances shall we be liable for any economic loss, loss of profit, loss of revenue, loss of business, loss of goodwill, loss of reputation, loss of anticipated savings arising out of the failure or delay in performing the services under these terms and conditions or otherwise in connection with these terms and conditions; or for any indirect, special or consequential loss or damage (howsoever arising).

In all cases the absolute aggregate maximum liability of Holiday in Med under or in connection with these terms and conditions (howsoever arising) shall be limited to the total price paid by the customer for the specific bookings related to any given complaint.

Nothing in these terms and conditions shall limit or exclude the liability of Holiday in Med for death or personal injury resulting from its negligence, fraud or fraudulent misrepresentation or from any other liability which cannot be excluded by law.

14    Cancellation, Amendment and other service charges

14.1  Cancellation

Accommodation cancellation charges: ( Hotels, Villas, Apartments )

·         Bookings cancelled more than 3 days before departure - £40 cancellation charge (or the value of the booking if lower)

·         Booking cancelled 3 days or less before departure – 100% of the booking value

If you make a new accommodation booking within 30 days having cancelled more than 3 days before departure we will refund the charge.

If you cancelled 3 days or less before departure please contact our Sales Team who can advise if any refund is applicable.

Package Holiday Cancellation Charges:

·         Bookings cancelled more than 3 days before departure – loss of all deposits paid (initial and second deposit if applicable) plus £40 cancellation charge

·         Booking cancelled 3 days or less before departure – 100% of the booking value

For attraction tickets where either tickets or vouchers have been issued no refund can be processed until the tickets or vouchers have been returned to us undamaged and unused. Some attraction tickets are non-refundable.

For other products the Travel Provider may charge the cancellation charge shown in their Booking Conditions.

For the avoidance of doubt, any cancellation charges levied are wholly independent from the deposit arrangements on any given booking and in the event that you cancel your booking you must immediately pay any shortfall between payments made by you against that booking and the cancellation charge applied and in accepting these General Terms you give your authority for us to automatically charge the payment card used by you when securing the booking (or any other card used by you in connection with other bookings placed through Holiday in Med) at that time.

14.2  Amendments

We do not levy any charge to make an amendment to your booking except in respect of the addition of some airline baggage as detailed below.

Baggage in respect of Easyjet and Monarch bookings can generally be added online via logging onto Manage Booking. Adding baggage for these airlines via the call centre will incur an administration fee of £10 per booking.

Occasionally Travel Providers may apply a charge, in the event that they do we will notify you of the charge which will need to be settled prior to processing an amendment request.

15.     Jurisdiction

Your contract with Ozdumanlar Ltd (Holiday in Med) will be governed by Turkish law and for all complaints, suits, claims or disputes of whatsoever nature relating to product offered by Travel Provider will be under  the exclusive jurisdiction of Court of Fethiye.  

16.     Credit Card Fraud Protection

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.

17    Accommodation Bookings

17.1  Payment on booking

Hotels offer the following different types of rates and payment patterns through Holiday in Med.

1.    Standard – 20% deposit on booking with the balance payable 12 weeks prior to check-in

2.    Discounted non-refundable - rates only offered as 100% payable on booking / non-refundable and non-changeable

3.    Pay Hotel - hotel will charge your payment card in local currency for the amount due before or during your stay

The payment pattern applicable to your booking will be clearly shown prior to booking.

If any payment is not received on or in advance of the due date, we reserve the right to treat the booking as cancelled by you resulting in triggering any applicable cancellation charges as detailed above.  For the avoidance of any doubt, the cancellation charges are wholly independent from the deposit arrangements on any given booking.

17.2  Booking Confirmation

We will send a booking confirmation either immediately by automated email or by post within 10 working days of making your booking. Please check it carefully and contact us immediately if it is incorrect, as it may not be possible to make changes later.

17.3  Accommodation Vouchers

Vouchers will be sent by automated email or by post within 10 days of booking, subject to full payment being received by Holiday in Med. The voucher will provide the address of your accommodation and a local office contact number. This should be handed in upon your arrival. Please take care of your voucher as failure to present it may result in your room being cancelled, or having to pay for your room again, or paying a higher price. No refunds for unused accommodation vouchers can be made, as they will be treated as cancellations.

17.4  Child Discounts

Any discounts are usually based on children sharing with two full paying adults. The costing shown will automatically advise you should discounts apply to the property you have chosen. The Hotel will usually ask for child ages. In both hotels and apartments, any room or board supplements are usually payable at the adult rate.

17.5  Duration

Most accommodation is available on a nightly basis, although some accommodations require a minimum stay of 3 or even 7 nights. Our websites will identify these properties once a search has been made and highlight this information if deemed necessary.

17.6  Requests for Accommodation

We will happily approach Travel Providers to request accommodation, when not available from our wide range. We make no charge for this service.

17.7  Special Requests

Although we will endeavour to pass any reasonable request on to your Travel Provider, we are unable to guarantee that the request will be met. 

17.8  What is included in the price?

Hotel, Villa and Apartment prices shown our websites are shown, based upon the information you supply, inclusive of all taxes, service charges and the meal arrangements specified below.

Not included are local resort charges, or charges for cots, which are occasionally levied direct by the hotel, details of which can be obtained before you depart on request.

·         RO - Room only - no meals

·         SC - Self-Catering - no meals, but cooking facilities are provided

·         BB - Bed & Breakfast - continental breakfast

·         HB - Half Board - continental breakfast and dinner

·         FB - Full Board - continental breakfast, lunch and dinner

·         AI - All Inclusive - continental breakfast, lunch, dinner and local branded beverages and soft drinks*

* Hotels may have varying levels of "All Inclusive" – please refer to the description listed under your chosen accommodation.

17.9 Room Configurations

When more than two people share a room the hotel may specify that this is based on the room’s ‘existing bedding’ and not provide an additional bed as standard, although rollaway beds can often be booked at an additional charge/

17.10 Star Ratings

Star Ratings are used to symbolise the overall quality and level of standards of each accommodation type.   The star ratings are based on criteria including the range of standard facilities, the quality of the furnishings, the quality and range of the food outlets, and the overall level of service. They range from 1 star, where you can expect simple accommodation with limited facilities, to 5 star accommodation which is likely to have a full range of facilities of the highest standards. There is no uniform and consistent method of star ratings and as such they can vary significantly by country, and often within countries. Also, not all countries have rating systems. As an agent we take the average rating of all the sources we have for the property.  If we are provided an official rating we will endeavour to include that within the accommodation description.

17.11 Self Catering Inventory Deposits

In some self-catering properties you will be required to leave an inventory deposit when you arrive, which will be returned to you at the end of your stay, less the cost of any losses or damage incurred.

17.12 Overseas Accommodation

Overseas accommodation is usually subject to a tourist tax which will be payable locally. Check in / check out times vary by property but as a rule, please use this guide:

·         Check-in : 2pm

·         Check-out : 12am

Rooms may be kept on later, to be agreed with the property direct, for an extra charge.

17.13 Website Accuracy

We take reasonable care to ensure that the information published about each hotel, villa, or apartment is accurate. Facilities and amenities in accommodation may be temporarily unavailable for operational reasons. Where this happens we will do our best to advise you as soon as possible. We cannot accept liability for errors or omissions in the descriptions. Room images are presented for information only and the actual room may differ.

18.    Attraction Tickets

In general Holiday in Med trades either as an agent for the provider or the consumer as detailed in our Agency and General Terms.  Exceptionally, in respect of some attraction tickets Holiday in Med trades as a reseller for the attraction provider.

However, regardless of whether Holiday in Med is trading as an agent or reseller  we must stress that we do not own, control or have any influence over any of the Attractions featured on our website. We must further stress that we do not at any point make any enquiries with the providers of the Attractions about the quality or safety of the Attraction.  We rely entirely upon the material supplied to us by the providers of the Attractions and we do not check that material.  It is up to you to make your own enquiries about the quality and / or safety of the Attractions.  We do not have, and we do not accept, any legal liability of any sort to you for anything which might go wrong with any Attraction which you booked through us. 

In the event of any mishap, incident or other event prompting a claim relating to an attraction that claim should be directed directly to the provider of the Attraction and not Holiday in Med whose contractual liabilities are in all cases limited to those of a booking agent responsible only for accurately relaying the booking requests as submitted by you.

18.1  Prices

The price advised to you at the time of booking is the final price, once the booking is confirmed, and will not be affected by price increases imposed by our Travel Providers or caused by currency fluctuations. There is an exception in the case of excursions, please see below.

18.2  Tickets

On receipt of full payment we will issue a confirmation of booking. Once you done your check-in to your resort, our rep. will visit you at hotel reception, villa or apartment and will give you the attraction ticket(s) that you have booked through us.

18.3  Accuracy of Website and Prices

Every reasonable effort has been made to ensure that descriptions and prices are accurate at the time of publishing. All statements made by us are in the honest belief that those facts and opinions given are correct. However, subsequent changes, which are beyond our control, may occur. You must, therefore, ensure you check all details of your chosen Attraction, Show, Entertainment, Restaurant, Sporting Event or Tour at the time of booking. Any material changes will be advised to customers as soon as they become known to us. Please note all duration times given are approximate.

We have no control over the Theme Parks / Attractions / Entertainments / Shows / Restaurants / Sporting Events / Tours and all details and descriptions in relation thereto are for guidance only. We accept no liability for any inaccuracy in the information pertaining to the above activities contained on our websites, such information may be altered at any time without prior notice and we also reserve the right to alter, amend or cancel any of the arrangements for the activities detailed above as shown on our websites.

19.    Fuel Surcharge

Our excursion Travel Providers may impose a fuel surcharge of up to 7.5%, which we will advise you about as soon as we are informed. You will then have the option of paying the surcharge, or cancelling the booking and receiving a full refund.

20. User Generated Content

As part of our service Holiday in Med offers its customers the opportunity to review their accommodation, hotel, airport transfer, package holiday, tours and charter yacht once they have returned. Reviews are hosted on the Holiday in Med websites and may be featured in emails or other marketing material. The reviews will typically feature the customer’s first name and location (e.g. Laura from United Kingdom).

20.1 Your Privacy

Holiday in Med will only publish the reviewer’s first name and location. All other personal information and booking details will remain private.

In submitting a review you grant Holiday in Med perpetual, irrevocable and royalty-free license to reproduce the content (or an excerpt thereof) in future communications.

20.2 Review Content

Whilst Holiday in Med encourages customers to share their experiences, we will not publish reviews that:

·         include offensive language or offend in any way

·         personally name individuals

·         promote other businesses

·         are not a review of the accommodation but instead describe other elements of the booking process or holiday.

When submitting reviews you agree to:

·         submit an honest opinion of your travel experience.

·         not to include any advertising or spam.

·         not to include any misleading or incorrect information.